Held submissions

When a form submission cannot become a lead, Local Wrangler keeps it instead of dropping it, so a real inquiry is never lost. Open Tracking, then Held Submissions to review them. The page's own words: Form submissions that were not added to Leads, and why. Release a genuine enquiry to add it.

Two reasons put a submission here, and each row says which:

• Looked like a bot. Two signals suggested this was automated. Release it if the enquiry looks genuine. The signals are a field hidden from human visitors that was filled in, which is a honeypot doing its job, or a name that looks machine-generated together with a second sign such as a message that looks the same or an email address stuffed with dots. One weak signal on its own never holds a submission.
• No email or phone. A lead needs an email address or a phone number, and this submission had neither. A name, or a phone number we could not read, may still appear below. Everything that was sent is shown here, so you can follow up directly.

Filter the list with All, Suspected bot and No contact details; the count beside the filter is for what the filter shows. Each row shows what arrived: the name, when it came in, the email and phone, the company, the page and form it came from, the service asked for, and the message. When nothing is held the page says Nothing is being held.

A suspected bot has a Recover lead button. Click it and the submission becomes a normal lead with everything it arrived with, your team gets the usual new-lead alerts, and the row shows a View recovered lead link. If it is spam, leave it where it is. A submission with no contact details has no Recover lead button, because a lead needs an email address or a phone number; its details are shown read-only so you can follow up yourself.